Faqs

Crocpad products are available at Clark Rubber stores nationwide. We recommend contacting your local Clark Rubber store to check stock availability.

Orders will be shipped from our logistic warehouses within 48h (MON-FRI).

Most orders arrive within 2–7 business days. We ship directly from our Melbourne, Brisbane, and Perth warehouses to ensure quick and reliable delivery across Australia.

As soon as your order ships, we’ll send you an email with your tracking link. If you don’t see it within 72 hours, check your junk folder just in case — and if it’s still not there, reach out to our friendly support team!

Unfortunately, we don’t currently offer express or same-day delivery. However, our products are available at Clark Rubber stores nationwide. We recommend contacting your local Clark Rubber store to check stock availability.

Unfortunately, we currently deliver only within Australia. However, we’re planning to launch in the US market by April 2026.

Sure thing - click here to download it.

• The Crocpad Floating Water Mats are made from three marine-grade XPE layers and two-layer nylon mesh.
• Crocpad is crafted from high-density, premium-grade closed-cell foam throughout, eliminating the risk of punctures associated with inflatable mats.
• The tough-hide outer membrane treatment offers surface UV protection, while the tear-stop nylon inner rebar matrix prevents rips and punctures.

These features ensure the Crocpad's buoyancy, reliability, and most importantly, its enjoyability.

Please check page 4 of the water mat manual here.

No, never tow the Crocpad behind a boat or water craft. Towing the Crocpad behind any kind of watercraft or boat voids the warranty and possibly result in injury or worse.

Yes, use the Crocpad 30L Sand Anchor Kit Waterproof Dry Bag with rope and floatie is designed to anchor your Water mat, watercraft, kayaks, rafts, floats and paddle boards.

In order to ensure the Crocpad stays in the best possible shape simply unroll your Crocpad and play!. If your Crocpad does get dirty simply wipe off the dirt. At the end of the season simply hose it down , let it dry, and store away until the next season. Keep away from direct sunlight when stored.

To keep your Crocpad in the best possible shape we recommend to keep it rolled up when not in use.

The Crocpad will not deflate as it is made of a high grade closed cell foam but it is not invincible, please keep away from sharp object, stumps or edges. Any of these such as jewelry, fishing appliances or dog claws may scruff or slightly tear the foam surface. If these damages do occur, do not stress as they will not affect the fun, safety of buoyancy of the Crocpad

As the Crocpad is a floating mat made of foam, it is strongly recommended NOT to jump onto the Crocpad as on impact the Crocpad will become an uneven surface and could tear the mat.

The Crocpad is easily transported in a boat, simply roll up the Crocpad and stow anywhere in the vessel. When rolled up the Crocpad will have about a 60-cm diameter and is 1.8 m wide.

The Crocpad unboxed 5.5m weighs approximately 13 kg, the 3.6m weighs 9kg and the 2m weighs 3kg. It is therefore suggested that 2 people move the Crocpad 5.5m when transporting it.

We will ship your Crocpad to you on the next business day if your order is placed before 2pm.

If you are looking to return or exchange your order for whatever reason, we’re here to help! Please contact us and we will do our best to assist you. Return and refund requests will be accepted within 30 days of purchase. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. For all other returns, items must be returned in unused condition with all the original inserts and accessories in order to receive a full product refund. Buyer will be responsible for return shipping.

You can download the instruction manual from this link.
1. Add the water mat into the bag, align the top edges of the bag and squeeze them together
2. Tightly roll down the top of the bag at least 3 times (it is better to roll it down all the way until you reach the water mat, this puts more tension on the closure and makes the seal better)
3. Clip the two middle buckles together &
4. Bend the ends in the opposite direction towards the back, away from the side where you rolled the top down (again this puts more tension on the fold and makes a better seal). Buckle the ends together and you are done

The three slides are constructed from 0.6mm PVC tarpaulin:

• Minima: Designed for children with a maximum weight capacity of 120kg. Suitable for pools only and requires a minimum water depth of 1.2m. Comes with a 1-year warranty.
• Mikros: Suitable for both kids and adults, with a maximum weight capacity of 250kg. Suitable for pools only and requires a minimum water depth of 1.4m. Comes with a 2-year warranty.
• Megalo: Designed for kids and adults, suitable for both pools and lakes, with a maximum weight capacity of 250kg. Requires a minimum water depth of 1.8m. Comes with a 2-year warranty.

The Pontoon slide is specifically designed for use with boats and pontoons.

Please watch the step by step instructions video from this link.

Download manual from this link.

The water slide comes with 4 D rings, stepping pad and straps
- Fill the stepping pad with water (15L-30L) then inflate it.
- Place the stepping pad to the edge of the pool
- After inflating the slide, using the stainless steel connector, connect the slide to the stepping pad
Please watch the step by step instructions video from this link.

• MINIMA 1.8m slide: 13kg
• MIKROS 2.5m slide: 21.5kg
• MEGALO 3.7m slide : 28kg (slide), 7kg(stepping pad and accessories)
  NOTE: Including stepping pad and accessories

• PONTOON 3m slide :18kg

To protect your Crocpad slide from rough surfaces like tiles or pavers, follow these tips:

1. Use a Protective Mat:
- Place a durable, non-slip mat or tarp under the slide to create a buffer between the surface and the slide.

2. Inflate Properly:

- Ensure the slide is fully inflated to reduce friction and prevent
sagging that can cause unnecessary contact with rough surfaces.

3. Avoid Dragging:
- When moving the slide, lift it completely instead of dragging it across the ground.

4. Inspect the Surface:
- Clear the area of sharp objects, debris, or anything that could puncture or scratch the material.

5. Store Safely:
- When not in use, deflate and store the slide in a clean, dry area away from sharp or abrasive surfaces.

These steps will keep your slide in top condition and extend its lifespan!

Crocpad slides are designed to last under normal weather conditions, so please do not keep your inflatable slide inflated and sitting outdoors on a hot day. - Best practice is to deflate the slide (including the stepping pad) and store it in a shady area or room. - If you would like to keep the slide outdoors for a few days, please make sure you deflate it enough to avoid any damage or a dramatic change in the form or appearance of the slide. Please note: heatwave damage will not be covered under our warranty. Keep in mind: - You can easily disconnect the slide and store it. - The sun can heat the slide and fade the colors over time

Not like other inflatable slides has water bags and cannot be moved until you empty the water. The Crocpad inflatable slides are designed to easily be moved and stored.
Disconnect the slide from the stepping pad, dry it and store it. You don't need to deflate the slide or the stepping pad.

The stepping pad will have 20L of water but can easily be carried and moved away.

The Mikros and Megalo slides come with a 2-year warranty, whereas the Minima slide has a 1-year warranty.

Please check the safety instructions in this link.

V1 and V2 have the same design, shape and dimensions. V2 comes with: - Safety relief valve: Designed to safeguard against excessive inflation of the slide and mat on scorching days, preventing potential damage to the slide and mat or the loosening of their seams. - Pre-installed Velcro strap module positioned between the slide and stepping pad effectively minimizes the space between the two components. - Updated manual

We recommend starting with 2–3 minutes and gradually working up to a maximum of 10–15 minutes, depending on your tolerance and goals. Always listen to your body.

An effective cold plunge typically ranges from 10°C to 15°C (50°F to 59°F). Some athletes go colder, but we advise starting here.

For general recovery, 2–4 times per week is effective. For intense training periods, some people use it daily. Always consult a professional if you have health concerns.

If you’re using our tub without a chiller, yes—ice will be needed to maintain cold temperatures. With a chiller, ice is not necessary as it maintains the desired temp automatically.

It’s best to keep your head above water unless you’re experienced and medically cleared. Cold shock can affect breathing and heart rate.

Yes—our tubs are designed for both indoor and outdoor use. Make sure the area is water-resistant and can handle possible spills.

We recommend changing the water every 1–2 weeks if not using a filtration system. Clean the tub regularly with mild soap and rinse thoroughly. Use a cover to keep out debris.

Only under strict supervision and medical approval. Ice baths are generally not recommended for young children or people with cardiovascular conditions.

Benefits may include reduced muscle soreness, improved recovery, better circulation, mood enhancement, and reduced inflammation.

No—adding salts or oils may damage the tub or filtration system and void the warranty. Stick to clean, filtered water.

You can download the instruction manual from this link.

1. Add the water mat into the bag, align the top edges of the bag and squeeze them together
2. Tightly roll down the top of the bag at least 3 times (it is better to roll it down all the way until you reach the water mat, this puts more tension on the closure and makes the seal better)
3. Clip the two middle buckles together &Bend the ends in the opposite direction towards the back, away from the side where you rolled the top down (again this puts more tension on the fold and makes a better seal). Buckle the ends together and you are done

Yes, use the Crocpad 30L Sand Anchor Kit Waterproof Dry Bag with rope and floatie is designed to anchor your Water mat, watercraft, kayaks, rafts, floats and paddle boards.

You can download the instruction manual from this link.
1. Add your stuff into the bag, align the top edges of the bag and squeeze them together
2. Tightly roll down the top of the bag at least 3 times (it is better to roll it down all the way until you reach the content of your bag, this puts more tension on the closure and makes the seal better)
3. Clip the two middle buckles together & Bend the ends in the opposite direction towards the back, away from the side where you rolled the top down (again this puts more tension on the fold and makes a better seal). Buckle the ends together and you are done

Yes the 30L dry bag comes with Heavy-duty waist reinforced contoured shoulder straps.

Yes the Crocpad dry bag can be used as an anchor bag however you need to order the dry bag anchor bag as it comes with 9.1m rope, two high quality kayak anchor float buoys and two carabiner (Stainless steel clips).