Returns Policy

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

  • To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer before contacting Crocpad. 

There are certain situations where only partial refunds are granted:

  • Opened item
  • Used item
  • Damage packaging
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@crocpad.com.au .

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. 

 

Shipping returns

To return your product, you should contact us. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us for any questions related to refunds and returns.

FLOATING WATER MATS

  • Determine the size and location of the damage.
  • If the damage is at the edge of the mat, we recommend cutting out the damaged section to prevent it from being a weak point.
  • For small tears, use spray foam glue.
  • For larger tears, we suggest using a leather PVC patch and following the video instructions.

Please follow the instructions in page 3 of the water mat manual.

INFLATABLE PRODUCTS

Inflatable slides, Dog ramps, etc.
  • To easily deflate the slide, use the 500W E-pump in deflate mode.
  • Before deflating the stepping pad, ensure there is no water remaining in it.
  • After deflating the pad, roll the slide tightly until it fits into the storage bag.
  • Use the straps to secure the rolled-up slide.

All Crocpad inflatable products come with a repair kit that includes PVC patches and glue. Follow these steps to repair a leak or hole:

  • Locate the leak or hole.
  • Cut a patch that is at least ½ inch larger than the tear.
  • Apply a small amount of glue to the patch.
  • Place the patch over the tear, ensuring it is well-covered.
  • Allow the glue to dry for at least 24 hours.

All Crocpad inflatable products come with a repair kit that includes PVC patches and glue. To repair or add a D ring patch, follow these steps:

  • Prepare the D ring patch, which can be purchased from Crocpad.
  • Locate the new patch position near the existing D ring, ensuring it is close enough to anchor effectively.
  • Apply a small amount of glue to the patch.
  • Place the patch near the defective one.
  • Allow the glue to dry for at least 24 hours.

WATERPROOF STORAGE BAGS

Dry bag or water mat storage bag
  • Place the water mat or your staff into the bag, align the top edges of the bag, and squeeze them together.
  • Tightly roll down the top of the bag at least three times. For a better seal, roll it down all the way until you reach the water mat or staff, increasing the tension on the closure.
  • Clip the two middle buckles together.
  • Bend the ends in the opposite direction towards the back, away from the side where you rolled the top down. This puts more tension on the fold and enhances the seal.
  • Buckle the ends together, and you're done.

Drop us a line

Contact information

We are here to help with any questions you may have.

Feel free to leave us a message, check our FAQ page, Manuals or start a live chat, or contact us at 0279113260.